Currently several production Grids offer their resources for academic communities. These Grids are resource-oriented Grids with minimal user support. The existing user support incorporates Grid portals without workflow editing and execution capabilities, brokering with no QoS and SLA management, security solutions without privacy and trust management, etc. They do not provide any kind of support for running legacy code applications on Grids. Production Grids started the migration from resource-oriented Grids to service-oriented ones. The migration defines additional requirements towards the user support. These requirements include solving interoperability among Grids, automatic service deployment, dynamic user management, legacy code support, QoA and SLA-based brokering, etc. This paper discusses some aspects of the user support needed for service-oriented production Grids.