Design and assessment of quality control loops for stable business processes

Robert Schmitt, László Monostori, Henrik Glöckner, Zsolt János Viharos

Research output: Contribution to journalArticle

18 Citations (Scopus)


Due to their open and dynamic character, business processes in lack of adequate feedback mechanisms tend to become unstable in case of unanticipated disturbances or target adjustments. In order to face this challenge and to ensure entrepreneurial quality the implementation of quality control loops is proposed, whose design is derived from cybernetics. The paper discusses requirements for the characteristics of quality control loops and presents a new approach for their assessment implemented in software. The developed tool also serves as a knowledge exchange platform since it provides an opportunity for exchanging standardized control loop elements.

Original languageEnglish
Pages (from-to)439-444
Number of pages6
JournalCIRP Annals - Manufacturing Technology
Issue number1
Publication statusPublished - Apr 13 2012


  • Performance
  • Quality
  • Quality control

ASJC Scopus subject areas

  • Mechanical Engineering
  • Industrial and Manufacturing Engineering

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